North West
Rural Electric Cooperative
1505 Albany Place SE
Orange City, IA 51041-9678

Phone: 1.800.383.0476
After Hours: 1.800.766.2099
Fax: 712.707.4934
Email: nwrec@nwrec.coop

Billing & Metering

At North West REC, our billing system requires you, our member, to read your own meter(s). It is important that you read your meter on the 1st of each month for consistent, accurate meter readings.

Statements for your electric bill are sent from our office around the 20th of each month, showing the amount you owe. When you make your remittance, please write your new 1st-of-the-month meter reading on the portion of the statement that you return to us.

If you have chosen to have your payments automatically withdrawn from your checking account, you will need to submit your meter readings to us by the 10th of the month. You may do so by phone, via the form on this website, by mail, or by drop box at your North West REC office.

Bill payments are due at our office by the 10th of the month. Payments not received by the due date are subject to a 1 1/2% penalty. Delinquent bills are subject to an additional 12 days notice prior to disconnection. If it is necessary for us to read your meter because we haven't received a reading from you, a $25 charge per meter will be assessed.

Your account is considered "paid" when we have received full payment for the amount you owe. We are not responsible for the postal service; postmarks will not be considered. Please allow 4-5 days for delivery. We have a depository available for your convenience, for after-hours payments.